Terms and Conditions

This web site contains material which may include text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either licensed exclusively to SleepStore Ltd by Max Kirsten or has been licensed to it by the owner(s) of those rights so that it can used as part of this web site and in other digital formats including; apps, downloads and e-books etc.

This web site also contains trade marks, including the Sleepstore, iSleepstore, the sleepcoach and Max Kirsten logos. All trade marks included on this web site belong to SleepStore Ltd under license from Max Kirsten or have been licensed to it by the owner(s) of those trade marks for use on this web site. You may: access any part of the web site; print off one copy of any or all of the pages for your own personal reference only.

You may not: copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under 'You may'. These restrictions apply in relation to all or part of the material on the web site; remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; without our express written consent.

If you wish to provide a hypertext or other link to this web site, please contact www.sleepstore.org with details of: the URL(s) of the web page(s) from which you are proposing to link to this web site the URL(s) of the web page(s) on this web site to which you are proposing to link and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so.

Changes to Terms and Conditions

SleepStore Ltd may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Changes to/Operation of Web Site

SleepStoree Ltd may change the format and content of this web site at any time. SleepStore Ltd may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason. SleepStore Ltd reserves the right to terminate access to this web site at any time and without notice.

Data Protection

Personal details provided to SleepStore Ltd through this web site will only be used in accordance with data protection laws and our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

Complaints Procedure

If you have a question or complaint about this web site, please contact info@sleepstore.org. When you place an order, all personal data provided to us will be used in accordance with data protection laws and our privacy policy.

Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.

Our Promise:

We will use all reasonable care and skill in providing the online products or services you order under this agreement. Any decision you make having received any of our products or services are your own and you remain wholly responsible for any decisions and actions you take.

BY USING THE SITE OR RECEIVING  SLEEP COACHING OR THERAPY SERVICES FROM MAX KIRSTEN OR HIS TEAM, YOU AGREE TO AND ACCEPT THE FOLLOWING DISCLAIMER. IF YOU DO NOT AGREE TO AND ACCEPT THE FOLLOWING DISCLAIMER, YOU ARE NOT AUTHORIZED TO USE THIS SITE OR RECEIVE ANY FORM OF  THERAPY OR SLEEPCOACHING SERVICES FROM MAX KIRSTEN OR SLEEPSTORE LTD.

One-2-One VIRTUAL Session(s) Refund Policy:

  • We require at least two 'working days’ notice to cancel an appointment. Notice can be given verbally or in writing, however it is up to the person cancelling to prove that notice was given.
  • For cancellation notice of less than two working days, a cancellation charge of 50% of the consultation fee is applicable.
  • For cancellation notice of less than one working day, a cancellation charge of 100% of the consultation fee is applicable.
  • Where no notice is given at all, a 100% cancellation charge will be made for failure to attend an appointment.
  • There will be a 50% postponement fee when an appointment is cancelled on the day and rebooked at that time for another date.
  • Late arrivals may result in a shortened appointment, or their appointment may be forfeited and their appointment will be treated as missed.
  • All one-to-one session payments are for 'time booked' for the therapy and/or coaching session, and are NOT therefore payment for the success of the desired outcome or goal. Each person and the required amount of therapy session(s) or coaching session(s) will always vary depending on each individual client. The responsibility and speed for achieving the desired outcome always belongs to the client.

Hypnotherapy & NLP Overview; Client Responsibility:

Hypnotherapy and Neuro-Linguistic Programming (NLP) involves and requires a willing relationship between the client and the therapist, in which the client provides information, the therapist listens to the client, and the therapist reflects information back to the client. Therapy is intended to be informational and educational for the client, and to provide information, support and encouragement for the client’s goals and decisions based on information provided by the client. Client is fully and solely responsible for all information provided to the therapist, all information reflected back to the client by the therapist, and all client decisions, actions or inactions resulting from or relating to the therapy experience. Client will indemnify and hold harmless Max Kirsten and all its principals, directors, officers, employees, affiliates, representatives, successors and assigns from any claims, liability, costs or expenses in connection with any therapy services, information or materials.

Max Kirsten does not guarantee or warrant any particular outcome, result or success of Hypnotherapy, Neuro-Linguistic Programming (NLP), or any other therapeutic or coaching modality used in any combination, and expressly disclaims any such guarantee or warranty.

Not a Substitute for Medical, Legal or Other Advice

Sleep Coaching, Hypnotherapy and NLP and the Site are not a substitute for medical, psychological, psychiatric, wellness, therapeutic or other diagnosis, care, counseling, advice, consulting or treatment, or for any medicine. Sleep Coaching and this Site are not a substitute for legal, financial, tax, personnel, personal, religious, spiritual or other types of evaluation, counselling, advice or representation. You should independently assess any decisions, actions or inactions resulting from or relating to the Site or a coaching experience based on medical, psychological, psychiatric, legal, religious, personnel, personal, financial, tax or other advice as applicable. 

Sleep Coaching Overview; Client Responsibility:

Sleep Coaching  involves and requires a willing relationship between the client and the coach in which the client provides information, the coach listens to the client, and the coach reflects information back to the client. Coaching is intended to be informational and educational for the client, and to provide information, support and encouragement for the client’s goals and decisions based on information provided by the client. Client is fully and solely responsible for all information provided to the coach, all information reflected back to the client by the coach, and all client decisions, actions or inactions resulting from or relating to the coaching experience. Client will indemnify and hold harmless Max Kirsten and all its principals, directors, officers, employees, affiliates, representatives, successors and assigns from any claims, liability, costs or expenses in connection with any coaching services, information or materials.

Max Kirsten and Sleepstore does not guarantee or warrant any particular outcome, result or success of coaching, and expressly disclaims any such guarantee or warranty.

Not a Substitute for Medical, Legal or Other Advice

Sleep Coaching and the Sleepstore.org website are not a substitute for medical, psychological, psychiatric, wellness, therapeutic or other diagnosis, care, counseling, advice, consulting or treatment, or for any medicine. Sleep Coaching and this website are not a substitute for legal, financial, tax, personnel, personal, religious, spiritual or other types of evaluation, counselling, advice or representation. You should independently assess any decisions, actions or inactions resulting from or relating to the site or a coaching experience based on medical, psychological, psychiatric, legal, religious, personnel, personal, financial, tax or other advice as applicable.